REFUND AND RETURNS POLICY
CANCELLATION
Our fulfilment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.
If an item becomes unavailable, Bootleggers 213 reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.
RETURN POLICY
All returned items must adhere to our return policy for a refund to be processed:
Clothing items and footwear must be unworn, unused, unwashed and in the original condition received, including packaging. Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
Footwear must be returned in the original box provided and packaged inside a protective shipping box.
Requests for returns must be submitted within 14 business days of the delivery date, and item(s) must be shipped back within 7 business days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may be sent back to you.
Please contact info@bootleggers213.com if you believe you received a defective or damaged item or a fulfilment error; our Customer Care team will be happy to assist you.
REFUNDS
-Retain receipts as proof of purchase.
-No refunds will be permitted on returned items.
-Store Credit to the value of items will be issued.
-Exchange period 21 days from original purchase.
-Sourced items will take between 6-8 weeks to arrive
EXCHANGES
We are unable to offer exchanges because of the nature of our consignment market. Even identical items may have different prices because each item may have a different seller and level of availability.
You are welcome to submit a return request for a refund back to your original payment method if you purchased the wrong size once it has been received. It may take up to 14 business days for a refund to appear in your account following the returns procedure.